Privacy Policy – UNIVERSIDAD DE GUITARRA

Last Updated: May 24, 2025

Welcome to Universidad de Guitarra. At Universidad de Guitarra ("we," "us," or "our"), operated by Juancho Gómez, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you access and use our membership, courses, content, community, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

1. Information We Collect

We may collect different types of information for various purposes to provide and improve our Service to you.

a. Personally Identifiable Information (PII):

Registration and Account Information: When you register for the Service, we may ask you for information such as your full name, email address, and to create a password.

Payment Information: To process your subscription, our third-party payment processor will collect your credit/debit card information or other payment details. We do not store your full credit card information.

Communications: If you contact us directly (e.g., for customer support), we may receive additional information about you, such as your name, email address, the content of the message and/or attachments you may send us, and any other information you choose to provide.

User-Generated Content: We may collect information that you provide when participating in the online community, such as comments, posts, or if you submit videos or materials for technical review (as permitted by the Service's functionality).

b. Non-Personally Identifiable Information (Non-PII):

Usage Data: We collect information about how you access and use the Service. This may include information such as the pages you visit, the lessons you watch, the features you use, the time and duration of your visits, and other usage statistics.

Device and Connection Data: We collect information about the device you use to access the Service, such as your IP (Internet Protocol) address, browser type, browser version, operating system, mobile network information, and device identifiers.

Cookies and Similar Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. (See Section 4 for more details).

2. How We Use Your Information

We use the collected information for various purposes, including:

To provide, operate, and maintain our Service.

To process your payments and manage your subscription.

To notify you about changes to our Service.

To allow you to participate in interactive features of our Service when you choose to do so (e.g., the community).

To provide customer care and support.

To personalize your experience on the Service.

To gather analysis or valuable information so that we can improve our Service.

To monitor the usage of our Service.

To detect, prevent, and address technical and security issues.

To comply with legal obligations.

To send you news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information (marketing with consent).

3. How We Share Your Information

We do not sell your personal information. We may share your personal information in the following limited situations:

Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose (e.g., payment processors, web hosting providers, email marketing services, analytics tools).

Legal Requirements: We may disclose your Personal Information if we believe in good faith that such action is necessary to:

Comply with a legal obligation.

Protect and defend the rights or property of Universidad de Guitarra.

Prevent or investigate possible wrongdoing in connection with the Service.

Protect the personal safety of users of the Service or the public.

Protect against legal liability.

Business Transfers: If Universidad de Guitarra is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different privacy policy.

With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you, for research, industry analysis, etc.

4. Cookies and Similar Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service.

What are Cookies? Cookies are small text files that are placed on your device (computer, smartphone, etc.) by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How We Use Cookies:

Essential Cookies: Necessary for the website to function, such as keeping you logged in.

Performance and Analytics Cookies: Help us understand how visitors interact with our Service by collecting and reporting information anonymously (e.g., Google Analytics).

Functionality Cookies: Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.

Your Choices Regarding Cookies: Most web browsers allow some control of most cookies through the browser settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

5. Data Security

The security of your data is important to us. We use reasonable administrative, technical, and physical security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary18 to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Non-personally identifiable usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

7. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, such as:

The right to access, update, or delete the information we have on you.

The right of rectification.

The right to object to processing.

The right of restriction of processing.

The right to data portability.

The right to withdraw consent (where processing is based on consent). To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request in accordance with applicable law.

8. International Data Transfers

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Universidad de Guitarra will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18 without the consent of their parents or legal guardians ("Children"). In accordance with our Terms and Conditions, users must be at least 18 years old or have such consent.

We do not knowingly collect personally identifiable information from Children without verification of parental consent. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information without your consent, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. In the event of material changes, we may notify you via the email address you have provided to us or by means of a prominent notice on our Service.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]